Below are some FAQs to help you understand Winy Cart better


Are there any discounts or promotions currently available?

Unfortunately, we regret to inform you that we currently have no discount offers or promotions available. We are constantly striving to improve our customer’s shopping experience. However, we are working diligently to develop a referral model that will allow our customers to take advantage of exclusive discounts and promotions. We look forward to unveiling our referral model soon and providing you with even more value when you shop with us.

What is your privacy policy?

Our privacy policy can be found on our website It thoroughly outlines how we collect, use, and protect your personal information.

How can I contact customer support?

You can contact our customer support team by email or phone. Our contact information can be found on our website in the “Contact Us” section. Also, for better convenience, we are keeping those here too:
WhatsApp: +91 – 9945001055
Call: +91 – 80 42011055
Visit for more details.

How can I return or exchange an item?

At Winy Cart, we strive to deliver the best customer experience possible. However, due to the nature of our Raffle Mania contest, all purchases made on our platform are final and cannot be refunded or exchanged. This policy is implemented to ensure fairness and equal opportunities for all participants in the Raffle Lucky Draw. We apologize for any inconvenience this may cause, and we appreciate your understanding.

Do you ship internationally?

Unfortunately, at present, Winy Cart is unable to offer international shipping. However, we are diligently working towards expanding our shipping services and hope to be able to provide this option in the future. We apologize for any inconvenience this may cause and express our gratitude for your understanding. We value your support and eagerly look forward to serving you in the near future.

How can I track my order?

At Winy Cart, we understand the importance of keeping our customers informed about their orders. After your purchase has been processed and shipped, we’ll send you an email containing link to track the progress of your shipment. Additionally, you may log in to your Winy Cart account at to access order and raffle details, providing you with a seamless and convenient way to stay updated on the status of your delivery.

What forms of payment do you accept?

At Winy Cart, we strive to provide a seamless shopping experience to our customers. That’s why we have partnered with Razorpay, a leading payment solution in India, to offer secure and convenient payment options. You can easily make a purchase using all major credit and debit cards, UPI, internet banking, PayTM. As a commitment to provide the best experience to our customers. We do not offer Cash On Delivery (COD) facilities.

How does it work?

At Winy Cart, we strive to make the process of participating in our Raffle Mania as seamless as possible. Simply purchase one of our high-quality pearls on our website, and you’ll automatically become eligible for our Raffle Lucky Draw. During the payment process, we’ll collect your contact information, which we’ll use to keep you updated on both your product delivery and the date of the Raffle draw. It’s that easy, and there are no additional fees or taxes required to participate in the Raffle.

How can I contact Winy Cart?

For any inquiries or support, Winy Cart is available to assist you from Monday to Saturday, 10 AM to 7 PM IST. Simply give us a call at 080 420 110 55 or drop us an email at and we will respond to you promptly.

What is Winy Cart?

Winy Cart is an innovative and legal platform that offers customers a chance to purchase high-quality royal pearls at affordable prices, with a thrilling lucky draw attached to each purchase. Our platform is designed with security and transparency in mind, making it a safe and trustworthy option for customers across India.

Why opt for Winy Cart?

Winy Cart stands apart from the rest by offering its customers a reliable, legitimate, and trustworthy platform for raffle contests and pearl purchases. By choosing Winy Cart, you can be assured of fair chances to win thrilling prizes through every purchase you make on our website, as we are a registered pearls business with a strong commitment to transparency and customer satisfaction.

Is Winy Cart a legal Raffle contest?

Absolutely, Winy Cart operates within the confines of the law and strictly adheres to all regulatory norms and guidelines. Only those who make a purchase from our website are eligible to participate in the Raffle Lucky Draw, ensuring fair and transparent proceedings for our valued customers.

How can I place an order on your website?

At Winy Cart, placing an order is a straightforward process. To participate in our offer, simply follow these steps:

  1. Visit our website at
  2. Enter your mobile number and validate it with a one-time password
  3. Browse our selection of premium pearl products and select the one you prefer
  4. Fill in your personal details, such as name, email, and address
  5. Review the details you’ve entered for accuracy
  6. Complete the transaction by making a payment of ₹299 using a convenient payment method of your choice.

Our user-friendly platform and secure payment options make online shopping a seamless experience.

What are your customer service hours?

Our customer service operates through weekdays from Monday to Saturday, between 10 AM and 7 PM

Product Related

How do I know what size pearl to purchase for a necklace or bracelet?

Our website provides detailed information about pearl sizes and how they relate to the different necklace and bracelet lengths. If you’re unsure, contact our customer service team for assistance.

Can you customize pearl jewelry for me?

We understand the importance of personalization and individuality in jewelry. Unfortunately, as of now, we are currently unable to offer personalized pearl jewelry for you. But on the brighter side, we are pleased to inform you that we have plans to offer personalized pearl jewelry in the near future. We are constantly working to meet that end for you.

How should I care for my pearls?

Pearls should be handled with care and kept away from chemicals, heat, and excessive moisture. They should also be stored separately from other jewelry to avoid scratches. Clean your pearls with a soft cloth and mild soap and water.

You need to maintain the following care in order to keep their beauty and value intact:

1. Keep it in a cool, dry environment, out of direct sunlight and other heat sources.
2. Wipe them down with a moist towel after each usage.
3. Keep them away from chemicals like cosmetics and personal care products.
4. Never take your pearls off when you’re in the water.
5. If you want to keep your pearls looking beautiful for as long as possible, do a professional checkup and restrung every two to three years.

For more assistance, you can contact our help center for more advice.

Do you offer a warranty or guarantee on your pearls?

We can confidently say that all of the pearls we offer are 100% genuine and of the highest quality. We maintain strict standards in place to ensure that our pearls are sourced from reputable suppliers and meet our standards for quality and authenticity. We understand that purchasing pearls can be a significant investment, and we want our customers to have complete confidence in the quality of the pearls they purchase from us.

Can I request a specific size or color of pearl?

We regret to inform you that we are currently unable to offer the customized service or specified product you have inquired about due to high demand. We understand that this may cause disappointment and inconvenience, and we apologize for that. We assure you that we are doing our best to meet the high demand and will make every effort to make this service or product available to you in the near future.

How can I determine the quality of a pearl?

We ensure the quality of our pearls by carefully selecting, grading, and evaluating them based on factors like size, shape, luster, surface quality, and color. Our pearls have a sharp and bright luster and are evaluated by experts to meet the highest quality standards. We are dedicated to providing our customers with the finest pearls, and we are confident that you will be satisfied with your purchase.

Are your pearls genuine?

At WinyCart, we take great pride in the quality and authenticity of our products. We want to assure our customers that all of our pearls are 100% genuine and ethically sourced. We have strict standards in place to ensure that all of our pearls are obtained from reputable suppliers who meet our standards for ethical and sustainable practices. We believe that every customer deserves to own pearls that are not only aesthetically pleasing but also genuine and legitimate.

What types of pearls do you sell on your website?

WinyCart offers a wide range of premium quality products. One of our most sought-after offerings is our collection of royal Jaipur pearls. These pearls are renowned for their exceptional luster, smoothness, and unique iridescent hues. Each pearl is carefully handpicked and inspected to ensure that only the highest quality pearls are made available to our customers. Whether you’re looking for a timeless piece of jewelry or a luxurious gift for a loved one, our royal Jaipur pearls are sure to impress. We invite you to explore our collection and discover the beauty of these exquisite pearls for yourself.

Raffle Draw Related

Can I transfer or exchange my prize?

We are afraid to acknowledge that the prize from the lucky draw is non-transferable and non-exchangeable. The purchaser of the pearl only is considered the owner of the raffle entry and is the only one eligible to claim the prize. 

This rule is implemented to ensure the fairness and integrity of our lucky draw program.

Are there any taxes on the prize?

There will be no taxes applied to the prize of the lucky draw. This means that the winner of the lucky draw will receive the iPhone 14 Pro, just like the pearl you purchased, with no additional costs. 

Taxes can be a burden for our customers, and therefore, we ensure the process of receiving the prize is as seamless as possible.

What are the prizes for the lucky draw?

When it comes to our lucky draw program, we are pleased to inform you that the prize for the winner is an iPhone 14 Pro. This state-of-the-art device is known for its exceptional features, performance, and design. 

We believe that this prize is highly desirable and would make a great addition to the winner’s happiness.

Are there any age or residency restrictions for the lucky draw?

Good news for you! There are no age or any other restrictions when it comes to participating in our lucky draw program. Every customer who makes a purchase is eligible to participate and have a chance to win exciting prizes.

How will I be notified if I win?

We make sure to announce the winner of our lucky draw in a timely and efficient manner. The winner will be announced on our website at This ensures that our customers can easily access the information and confirm their win. 

Additionally, we will also contact the winner via phone call to personally inform them of their victory.

When will the winner be announced?

The winner of our lucky draw will be announced on the 6th of every month. This ensures that our customers are aware of the result in a timely manner, and the prize can be delivered as soon as possible.

Will I be eligible for the lucky draw twice if the purchased quantity is two?

Yes, the more purchases you make, the more opportunities you get to win. Each purchase is equivalent to one entry in the raffle. This means that if you purchase two quantities of pearls, you will have 2 entries in the raffle and an increased chance of winning.

How many times can I enter the lucky draw?

We have implemented a unique system where every purchase made is linked to a raffle. Each quantity purchased is equivalent to one entry into the raffle. 

This means that the more you buy, the more entries you will have in the raffle. This gives our customers the opportunity to increase their chances of winning by making multiple purchases. 

Happy raffling!

How do I enter the lucky draw?

We understand that our customers have busy schedules, so we have made this process as simple as possible. 

You don’t have to do anything extra, no additional forms to fill out or steps to take, just place your order, and your name is automatically enlisted into the lucky draw. This means that with every purchase, you have the chance to win exciting prizes. We believe that this added benefit is an excellent opportunity for our customers to win something extra while they shop with us. 

Check the official rules of the lucky draw for specific instructions on how to enter.